Privacy Policy

Privacy Policy

You agree to ViavCard Privacy Policy, which explains how we collect, use and protect the personal information you provide to us.

Overview

This Privacy Policy describes your privacy rights regarding how and when we collect, use, store, share and protect your information across our website, payment platforms (“Platforms”), APIs, Software Applications, (“Apps”), email notifications and tools regardless of how you use or access them. ViavCard and its affiliates are part of a group which is made up of a number of local operating entities in a number of markets across the globe. “ViavCard”, “we” “us” or our” in this privacy statement means the ViavCard entity that is responsible for processing your personal information.

Objective

This privacy policy statement is to provide all persons and organizations whose personal data we hold with description of the types of Personal Information we collect, the purposes for which we collect that Personal Information, the other parties with whom we may share it and the measures we take to protect the security of the data. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

Personal Information We May Collect

We may colletc the following information about you.

  • Identity Data: Information such as, your full name(s), country, number phone, email, This data is to enable us to verify your identity in order to offer our services to you.
  • Contact Data: This is data that is needed to reach out to you, such as your contact address, email address, telephone number, details of the device you use.
  • Records of your discussions with us, if we contact you and if you contact us.
  • Your billing address and any necessary other information to complete any financial transaction, and when making purchases through the Services.
  • Images or other files that you may publish via our Services
  • Information (such as messages, posts, comments, pages, profiles, images) we may receive relating to communications you send us, such as queries or comments concerning.
  • Identification documents :(such as your passport or id card and any Government-issued identity card) To verify you and your information if necessary.
  • We may request additional details from you regarding your complaints and keep records of your requests and resolution.

How to delete your account and personal Information?

If you want to delete your data that we have collected and want to delete your account with us, Just follow the simple procedure:

- Go to your ViavCard account, click on settings, then on profile. On the right of the page, you will see a button RED "Delete Account", click on it to delete your account

- or Write an email note with acknowledgement "I willingly myself (Your Name Here) want to delete my account and all information that ViavCard has collected."

Note : Send email to support@vaivcard.com and make sure that Once you request deletion, all services that was ongoing or active can be suspended and your account and all data will be deleted immediately.

Once all data deleted this action can't be recoverable.

How we get your Personal Information and why we have it

The Personal Information we have about you is directly made available to us when you:

  1. Sign up for ViavCard Account
  2. Use any of our services
  3. Contact our customer support team
  4. Fill our online forms

The lawful basis we rely on for processing your Personal Information are:

  1. Your Consent: Where you agree to us collecting your Personal Information by using our Services.
  2. We have a contractual obligation: Without your Personal Information, we cannot provide our Services to you.
  3. We have a legal obligation: To ensure we are fully compliant with all applicable Financial legislations such as Anti-Money Laundering and Counter Terrorist Financing Laws, we must collect and store your Personal Information. We protect against fraud by checking your identity with your Personal Information.

Data Security and Retention

The security of your Personal Information is important to ViavCard. We are committed to protecting the information we collect. We maintain administrative, technical and physical controls designed to protect the Personal Information you provide, or we collect against loss or theft, as well as against any unauthorized access, risk of loss, disclosure, copying, misuse or modification.

Other security measures include but not limited to, secure servers, firewall, data encryption and granting access only to employees in order to fulfil their job responsibilities.

Where you use a password for any of your Accounts, please ensure you do not share this with anyone, and the password is kept confidential at all times.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of your Personal Information is protected and maintained. Transmitting information online is not entirely secure. As such, we cannot guarantee that all information provided online is secure. We would take all reasonable steps to ensure that your Personal Information is secured and well protected.

Cookies

We use cookies to distinguish you from other users and to customize and improve our services. Some browsers may automatically accept cookies while some can be modified to decline cookies or alert you when a website wants to place a cookie on your computer. If you do choose to disable cookies, it may limit your ability to use our website.

Updates to our Privacy Policy

From time to time, we may change, amend or review this Privacy Policy from time to time to reflect new services or changes in our Privacy Policy and place any updates on this page. All changes made will be posted on this page and where changes will materially affect you, we will notify you of this change by placing a notice online or via mail. If you keep using our Services, you consent to all amendments of this Privacy Policy.

Contact Us

All access requests, questions, comments, complaints and other requests regarding the privacy policy should be sent to support@viavcard.com

Last updated: May 30, 2022.